Process maps define, in detail, the steps needed to perform each task in your business model.  Pull the relevant team members together, get in a room with a white paper and map out, step by step, what should be happening for each process in your business, all the way down to who answers the phone and when. Alongside of what is currently happening (and why), map what should be happening (and why).  You’ll be amazed! This is an excellent way to capture business opportunities.  Be sure to capture your work and turn it into a process manual. 

 

 

Future Resources

PROCESS/SIX SIGMA BOOKS
Process Mapping, Process Improvement and Process Management by Dan Madison
The Basics of Process Mapping by Robert Damelio

WEB SITES
www.xsixsigma.com
http://www.sixsigmaonline.org